Privacy Policy

At Menuocity LLC ("Menuocity," "we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, online ordering platform, and SMS messaging services.

1. Information We Collect

We collect information you provide directly, including:

• Contact information: Name, email address, phone number, and delivery address
• Order information: Items ordered, payment details, order history, and delivery preferences
• Phone number for SMS: When you opt in to receive SMS/MMS messages from a restaurant, we collect and store your mobile phone number
• Account information: Restaurant business details, login credentials, and service preferences
• Communications: Messages you send us, support requests, and feedback

We may also automatically collect device information, IP address, browser type, and usage data through cookies and similar technologies.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill online food orders
• Provide, operate, and maintain our platform and services
• Send transactional messages such as order confirmations and delivery updates
• Send promotional SMS/MMS messages on behalf of restaurants you have opted in to hear from (e.g., weekly specials, discounts, coupons, and online ordering links)
• Communicate with you about your account or our services
• Improve our website, platform, and user experience
• Comply with legal obligations

3. SMS/MMS Messaging

When you opt in to a restaurant's SMS program through our platform, your phone number is used solely to send messages on behalf of that restaurant. Key points:

• We do not sell, rent, or share your phone number with unaffiliated third parties for their marketing purposes
• Your phone number is only used for the SMS program you consented to
• Message frequency varies; you may receive up to 8 messages per month per restaurant
• Msg & data rates may apply
• You can opt out at any time by replying STOP to any message
• For help, reply HELP or contact us at the information below

For full SMS program details, see our SMS Terms & Conditions.

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• With restaurants: To fulfill your orders and provide the services you requested
• Service providers: With trusted third-party vendors who help us operate our platform (e.g., payment processors, SMS delivery providers such as Twilio), under strict confidentiality agreements
• Legal requirements: When required by law, regulation, legal process, or governmental request
• Business transfers: In connection with a merger, acquisition, or sale of assets

We do not share your personal information with third parties for their own marketing purposes.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include encrypted data transmission (SSL/TLS), secure data storage, and access controls. However, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When you opt out of SMS messaging, your phone number is marked as opted out and no further messages are sent.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications at any time

To exercise these rights, contact us using the information below.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page with a revised "Last Updated" date.